Where quality data meets exceptional customer service.
Quality is crucial in the data world. From start to finish, Frontline uses the most advanced and reliable tools available in the industry today. Our merge/purge processing includes extensive quality control measures, ensuring that our clients’ data is right – the first time. Our list fulfillment division outputs lists with similar quality controls in place, yet the turnaround time is unmatched in our industry!
We use the cleanest sources on the market today for our data appends, including Congressional District, demographic, lifestyle, and email appends. A licensed provider of PCOA (Proprietary Change-of-Address), our goal is to increase response rates for our clients without sacrificing the quality of their data.
Frontline’s account team represents a cross-section of industry leaders, agency professionals, and direct response experts. With our unparalleled customer service, our clients know that a job done at Frontline is a job done right.
Database Management – Frontline brings you a comprehensive, full service database solution managed by a team of experienced fundraising professionals.
Frontline provides full-service database management, actively managing and maintaining the clients’ Master Files. These turnkey services include: complete response processing (caging, data entry, and 24-hour Thank You receipting), as well as daily file updating, customized reporting, house file selects, merge/purge processing, demographic overlays, comprehensive file audits, list rental fulfillment, NCOA™ and Deceased File processing, among other services. Frontline is also an in-house licensee of the USPS FASTforward® move/change database.
Customers have 24/7 online access to their data via our web-based donor management software, SOLO®! This online system allows clients to browse and edit donor records, run reports, and generate queries for file selects through the use of our customized query tool.
Merge/Purge – Frontline combines the experience of seasoned direct marketers with the industry’s finest quality control.
We have built our merge division on three principles: Flexibility. Service. Customization. Our account team efficiently manages the entire merge process from conversion to complex keycoding and package splits – on-time and error-free. Our clients know that they can trust us with their most complicated merges, and we will deliver.
The SOLO® System for Merge/Purge was developed to eliminate the constant back-and-forth between service bureaus and list professionals. With SOLO®, Frontline clients have access to an up-to-date list inventory, as well as an online archive of reports – easily accessible long after job completion! Click here to learn more about the SOLO® System for Merge/Purge.
Frontline’s Pre- and Post-Merge Services include:
- File Conversion
- Selection & Segmentation
- List Suppression
- Deceased Processing
- Prison Suppression
- NCOA processing
- Address Standardization and ZIP+4 appends
- CASS Certification
- USPS Postal Discount Processing (Presort)
- LACS/DPV (Delivery Point Validation)
- Finder Number Assignment
- Scanline Build
- Multi–buyer Processing
- Keycoding and Package Splits
List Fulfillment Services – Frontline provides quick turnaround, a responsive team, and a state-of-the-art online count and query tool.
Clients turn to Frontline with their growing list fulfillment needs, knowing Frontline will provide list rentals and exchanges within hours. With our extremely competitive pricing and extraordinary customer service, 20+ leading list brokers in the industry rely upon Frontline for their list fulfillment needs.
Frontline met with leading list professionals to learn how automation could benefit members of their industry; as a result of those meetings, SOLO® – our web-based list fulfillment tool – was born. Our clients have described SOLO® as one of the cleanest, most efficient tools in the marketplace today. Click here to learn more about the SOLO® System for List Fulfillment.
Our clients enjoy the following benefits and features (for free!) with SOLO®:
- Free access to list counts and queries, order status, and billing information
- No cost data enhancements
- Same day processing – NO RUSH CHARGES
- No select charge
- Reports exportable to Excel
- Prior omits for up to 12 months
- Online archive of orders processed
Response Processing, Caging and Data Entry – Frontline offers complete turn-key response processing services.
Frontline provides complete turnkey response processing services. We have built a strong niche in this area and have benefited many organizations with our 48-hour turnaround for the sweeping, caging, keying, and thank you receipting of your donors' contributions.
This quick turnaround greatly enhances the relationship you are trying to build and maintain with your donors, while at the same time generating tremendous goodwill toward the organization.
Some of the features of our Response Processing include:
- Dedicated In–House Staff
- Daily Depositing & Updating
- Deposit Verification Reporting
- Credit Card Processing
- EFT & ACH Processing
- Comment Mail Processing
- Batch Balance Reporting
- Remote Data Entry via the Internet
- Scanning
24-Hour Thank You Letter Services – A simple thank you may be all it takes to win a donor for life!
Frontline generates high quality, personalized Thank You receipts for a multitude of non-profit organizations with unprecedented speed and accuracy.
We produce and drop Thank You letters within 24 hours of receiving responses from your donors. This immediate turnaround maximizes the highest potential response rate, resulting in a significant increase in revenue above your donors’ original gifts.
Each letter is produced to our clients’ exact specifications. Our production is geared specifically toward conveying the importance of your relationship with your donors through timely, personalized follow-up.
Frontline’s Lettershop services include:
- 24 Hour Thank You Receipting
- Daily Drops With No Minimums
- 2-Way, 3-Way Hand Matching
- Short Custom Letter Runs
- Variable Paragraphing
- Pledge Program Fulfillment
- New Name Conversion Series Fulfillment
- Membership Confirmations
- Online Receipting Via The Internet
- "Light" Premium Fulfillment
For more information on how our receipting services can impact your organization’s bottom line, contact Lori Barao at (703) 734-4478 or email at lbarao@frontlinedata.com
Demographic/Email Appends – Understand, effectively target and reach your donors with maximized messaging
As a result of extensive research and due diligence, Frontline has partnered with the leading providers of data append services. With more than 200 demographic and lifestyle appends available, we can provide either regularly requested data appends (age, presence of children, ethnicity, income, and religion) or more client-specific appends for tailored projects. Our clients have been able to customize their marketing and communication efforts to specifically targeted groups using these quality data element appends.
Strategic and targeted campaigns, using Frontline’s Congressional District appends, have been instrumental in cultivating advocacy efforts, motivating grassroots volunteers, and allowing supporters’ voices to be heard directly by their legislative representatives. Frontline is a licensed provider of Congressional District appends on the federal and state level.
Keep your email marketing list up-to-date with our email append and hygiene services. Validate, clean, and update email addresses in order to ensure that the greatest number of emails from your organization will be deliverable. Reverse email appends also allow our clients to reach their online donors or customers in future direct response campaigns.
Contact Frontline Data Group today to find out how you can effectively integrate these, or any of the wide range of elemental appends we offer, into your current marketing program to accomplish your mission.
PCOA – Reactivate lapsed supporters today using Frontline’s PCOA!
We always recommend that our clients use the most current address information available, and sometimes NCOA just isn't enough. On the average lapsed file, between 2% and 5% of addresses are invalid. PCOA updates your mail file with addresses you are missing if you are just using NCOA. With PCOA, investing money into your program allows you to reach more supporters and increase your bottom line results!
An average of 17% of the American population moves annually, and within that group, 35% do not notify the U.S. Postal Service. That’s a staggering number of donors and customers lost every year. When you run your lapsed and inactive file through our PCOA service, you are able to reach those past donors and customers who have lost contact with your organization simply because they moved. As a result, the NCOALIN™ database becomes incomplete for a large number of individuals.
Let us show you how PCOA can translate outdated information into promising prospects. By reactivating lapsed and inactive donors, our clients reduce mailing costs, increase response rates, and successfully deliver their messages to a greater number of past supporters.
Please click here to learn more about PCOA and its benefits. Contact us today to find out how PCOA can work for your organization.
Database Audits – A Frontline Database Audit helps you uncover the true value within your donor file.
Let Frontline give your database the tune up it needs! You know a donor is 11 times more expensive to acquire than to recapture a lapsed one. You also know an existing active donor for three consecutive years is 80% more likely to remain active in future years. Find out what you are missing. Our regularly scheduled comprehensive Database Maintenance Program keeps your file producing at peak performance. If your results are less than what they should be, let Frontline audit your fundraising program’s performance and suggest techniques that will improve:
- New name acquisition and conversion
- First–year and multi–year renewals
- Attrition rates
- Lapsed recapture
- Identify under–performing file segments
Our audit technique examines and analyzes key indicators and identifies underlying trends not apparent with standard database performance reports. You will be surprised at what we can find! Ask us about our client success stories.
For more information on how our database audit services can impact your organization’s bottom line, contact Lori Barao at (703) 734-4478 or email lbarao@frontlinedata.com.